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I haven’t used the bonus offers yet, but the terms and conditions sound pretty fair. For starting to get verified and withdrawal my winnings… When i won money in slotgames with my real balance , about nearly 200€, I decided to cancel the 100% and the winnings from the Freespins. KYC process is also not very efficient and would have loved a wider variety of cryptocurrencies to withdraw. If I had multiple accounts, why would they did not alert me instead of sending me free bonus. If I had multiple accounts — why would they did not alert me instead of sending…
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They told me to send copy of my ID card front-back! After I finished wagering the bonus I contacted the support team via live chat to ask them what documents are required for verification! I gave them a time when they could reach me and we talked over the phone for like 10minutes. So a week later i send another email and they replied, that they also want to do a phoneverification with me. So i made this picture of myself and send it to them, they confirmed it but i still recived no money. When i requested the remaining part of 4607euro for payout nothing happend — after a few email to their support, they asked me so send in a picture of myself holding the id card next to my face.